Help · Updated October 2026

A little help.

Start with the answer that fits your question.

Getting to know the kettle

The kettle FAQ explains presets, voltage, and what comes in the box. For practical adjustments, read pour-over water temperature.

Care and storage

Unplug and cool before cleaning. Keep electrical contacts dry. The cleaning guide covers the daily routine and when to consult the manual.

Shipping and returns

Find shipping rates and current delivery timing in shipping details. Check the 30-day return terms before preparing a parcel.

Contact support

Email support@brewneck.com for help with your order. Include your order number. For defective, damaged, or wrong items, include photos for a replacement or refund. To start a return, request a return authorization (RMA) and return address before sending your parcel. Parcels without an RMA cannot be processed.

Seller

Operated by Stylora LLC, 1942 Broadway St. STE 314C, Boulder, CO 80302, USA. Contact: support@brewneck.com.